plus77 Privacy Policy

1 Introduction

plus77 is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship — and that trust starts with being completely transparent about how we handle your information.

This Policy applies to all personal data collected through the plus77 website at https://plus77.vip, our mobile-optimized platform, customer support channels, and any other services we provide. It covers data collected from players based in the Philippines and is designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC).

Please read this Policy carefully alongside our Terms & Conditions and Responsible Gaming policy, both of which form part of your overall agreement with plus77.

2 Data We Collect

plus77 collects the following categories of personal data from players. We collect only what is necessary to provide our services, meet our legal obligations, and keep your account secure.

2.1 Identity & Contact Data

2.2 Financial Data

2.3 Technical & Usage Data

2.4 Communications Data

Records of your communications with plus77 customer support, including live chat transcripts, email correspondence, and any feedback or complaints you submit. This data is retained to improve our service quality and resolve disputes.

3 How We Collect Data

plus77 collects your personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the platform, including through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from security partners; payment confirmation data from GCash, PayMaya, BPI, BDO, and Metrobank.
• Publicly available sources: In limited circumstances, we may verify information against publicly available records to comply with anti-money laundering obligations.

4 How We Use Your Data

plus77 uses your personal data for the following purposes:

• Account management: To create, verify, and maintain your plus77 player account, including processing your registration and KYC verification.
• Service delivery: To provide access to games, process deposits and withdrawals, credit bonuses, and deliver the full range of plus77 platform features.
• Legal compliance: To comply with anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, PAGCOR guidelines, and other applicable Philippine laws.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the platform and its players.
• Responsible gaming: To monitor gaming patterns and identify players who may be at risk of problem gambling, enabling us to provide appropriate support and interventions.
• Customer support: To respond to your inquiries, resolve disputes, and improve the quality of our support services.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent to receive such communications. You may opt out at any time.
• Platform improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the plus77 platform.

5 Legal Basis for Processing

plus77 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations, KYC requirements, and PAGCOR directives.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Disclosure

plus77 does not sell, rent, or trade your personal data to third parties. We may share your data only in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist us in operating the platform, including KYC verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud hosting providers, and customer support tools. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
• Regulatory authorities: Philippine government agencies, including PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC), where disclosure is required by law or regulatory directive.
• Law enforcement: Where we are legally required to disclose data in response to a valid court order, subpoena, or law enforcement request.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of plus77's business, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.
• With your consent: In any other circumstances where you have given your explicit prior consent to the disclosure.

7 Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit the plus77 platform. They help us recognize your browser, remember your preferences, keep your session active, and understand how you use our platform.

7.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to provide a more personalized experience.
• Analytics cookies: Help us understand how players navigate the platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymized.
• Marketing cookies: Used to deliver relevant promotional content. These are only placed with your consent.

7.3 Managing Cookies

You can control non-essential cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Note that disabling certain cookies may affect the functionality of the plus77 platform.

8 Data Retention

plus77 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• KYC documents: Retained for a minimum of five (5) years following the end of the business relationship.
• Customer support records: Retained for three (3) years from the date of the interaction.
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance documentation purposes.

When personal data is no longer required, plus77 will securely delete or anonymize it in accordance with our data disposal procedures.

9 Data Security

plus77 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the plus77 platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Multi-factor authentication options for player accounts.
• Regular security audits and penetration testing of the platform infrastructure.
• Strict role-based access controls limiting internal access to personal data on a need-to-know basis.
• Continuous monitoring for suspicious activity, unauthorized access attempts, and potential data breaches.
• Staff training on data protection obligations and security best practices.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, plus77 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where required by law.

10 Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by plus77:

Right	What It Means
Right to be Informed	You have the right to know what personal data we collect, why we collect it, and how it is used — which is the purpose of this Privacy Policy.
Right of Access	You may request a copy of the personal data plus77 holds about you, along with information about how it is processed.
Right to Rectification	You may request correction of any inaccurate or incomplete personal data we hold about you.
Right to Erasure	You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Right to Data Portability	You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Right to Object	You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests.
Right to Withdraw Consent	Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
Right to Lodge a Complaint	You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer via the contact details provided in Section 14 of this Policy. We will respond to all verified data rights requests within thirty (30) days, as required by the Philippine Data Privacy Act.

11 Children's Privacy

The plus77 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to register for or use the plus77 platform.

If plus77 becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on plus77, please contact our support team immediately so we can investigate and take appropriate action.

12 Third-Party Links

The plus77 platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies solely to data collected by plus77 through the plus77 platform. We are not responsible for the privacy practices of any third-party websites, and we encourage you to review the privacy policies of any external sites you visit.

plus77 does not endorse or make any representations about third-party websites. Accessing third-party sites from the plus77 platform is done entirely at your own risk.

13 Changes to This Policy

plus77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Policy, we will notify registered players by email to the address on file and/or by posting a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how plus77 protects your personal data. Your continued use of the platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way plus77 handles your personal data, please contact our Data Protection Officer (DPO). We are committed to addressing all privacy-related inquiries promptly and transparently.

You may reach the plus77 Data Protection Officer by email. Our contact address is:

[email protected]

Please include "Privacy Request" in the subject line of your email, along with your registered account email address and a clear description of your request or concern. We will acknowledge receipt of your inquiry within 48 hours and provide a full response within 30 days.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC), the regulatory body responsible for enforcing the Data Privacy Act of 2012.